Easy to book, willing to work with customers. The cabins are beautiful

Very efficient, quick response to requests,fun videos, could use handrails in bathrooms

Overall great. Checkout was too early. Staff very responsive to issues!

Great communication! Great after hours service! Would have liked earlier access to the cabin and address information, but wasn't a huge deal. Lofty Bear Lodge was wonderful; however the kitchen could use a few things (liquid measuring cup, pair of scissors, oven mitts) and some electrical work is needed. The breakers in the bottom level bedroom would trip if we turned on the TV in that room. The breakers in the third floor bedroom also tripped when using a hair dryer. It was overall a good stay and we would recommend this cabin!

The staff was amazing when it came to finding a cabin to fit our large family. The check in process was easy, I wish it would have been explained we could do virtual or come to the office. I was never ask which I would have been ask which I preferred, I actually thought I was doing virtual but was told it had I was an “office check in” it wasn’t a big deal but we did have to change up plans to do so.

Amazing and friendly staff. Everyone was so welcome. Absolutely wonderful

Very friendly staff, very quick to respond and take action!

Cabin is beautiful with great views. Bedrooms with bathrooms were a good size and the beds were cozy. Game room and theatre room was a bonus. Thanks for the memories

Everything was as expected. Nice clean accommodations. Very friendly and ready to assist with any needs. Easy check in and out. Thank you!

Cabin was clean and everything ran smooth. Had a great view.

we had a great time and would like to do it again

cabin was just as pictured. it was clean and well equipped with everything you needed. there was lots of room and the grandchildren had a ball in the game room.we never got to use the movie room .the cabin was not to high up but we had a great view.they even got to see a bear.we would definetly stay with auntie belham again.

Everything was great!!! We loved our stay and will be back!!

We had a wonderful time staying at Lofty Bear. Great views. Cabin had everything we needed. Easy to communicate with staff.

The day before our trip there was a problem with the original cabin we had rented. I was called the afternoon prior to our scheduled check in with this news and offered to push our trip back a day and they would upgrade our cabin to a very large newer cabin.

You did wonderful hosting our stay. Everything was on point and beyond

Check in and check out were easy and quick and fit our needs perfectly.

Amazing! We were displaced due to a fire and Auntie Belham not only had availability but made our booking happen and keys within a hours time. The cabin was so extremely nice and great service the entire time. Love love

Everything was just like we expected. Cabin was clean and not too far up the mountain

Great experience. Was quick to respond and very helpful. Great cabin as well.

CHECK IN WAS SUPER EASY! ENJOYED THE STAY. WILL RETURN AGAIN FOR SURE.

It was an enjoyable experience for our whole group. We had a little trouble with the GPS locating your office. It was probably our fault though.

Everything was fantastic from the preparation of the cabin, to the virtual check in, and easy departure instructions.

The cabin was in excellent condition, very clean and easy to find. The staff was friendly and very welcoming!

Very well. I forgot to tell you when we checked out that the electricity in one of the upstairs bedrooms went off this morning.

Auntie Belham’s was very responsive to all my questions leading up to our stay. Check-in was very easy and worked exactly as described. The cabin manual was very helpful during our stay and for check-out.

Great timely response to any questions. Great customer service. Was a smooth transaction from start to finish

Everything was absolutely amazing. Cabin had plenty of room and very clean.

we enjoyed our vacation very much and the white christmas was just an exclamation point to our memorable vacation....we could never get the tv in the theater room to work which was disappointing but was still a great experience..

From the time of booking this trip till the time of checkout the experience was great...great customer service, the cabin was great, we even extended our trip..which customer service was great with assisting us in making that happen..Thank you

Great experience. The cabin was very nice and clean. Excellent for a getaway. We will be back!

The place was perfect for my families needs. thank you

We loved it only bad thing was people in cabin above us loved to party all night but we survived. We will stay again

You did wonderfully, although I brought a lot of my own utensils and cooking ware, the cabin was efficiently equipped with everything that you need. It was great we are ready to book again.

We have never had a bad experience when booking with Auntie Belham’s. They keep in constant contact with you up until the time of your arrival and are on hand the entire time of your stay if you have any needs or questions. We recently stayed in the Lofty Bear Lodge with a big group and it was amazing. Huge, clean cabin with all the extras and was very close to downtown Gatlinburg. Will definitely be going back to this cabin!

Everything was AWESOME. Very nice cabin rental. I will rent this cabin again!

Very good cabins are nice we enjoyed ever minute of it

The cabin was great. The kitchen was unbelievable. The only thing it needed was a larger trash can. I baked a wedding cake there and the counter space was wonderful. You do need at least one bathroom with a grab bar though for us more mature (83 yrs young) folks' safety. Luckily, I had looked at the pictures online well enough to observe we might need one and brought along a suction one. All in all, it was a great experience and we all want to come back. Thank you!

This was better than I anticipated- amenities and description online very accurate. Great family experience.

The cabin was clean, roomy and beautiful. We are already planning a trip again in the fall. Wonderful job!#

Cabin in order. Had everything needed. Suggest blinds or thicker curtains upstairs.

It went great. Thanks it was a great experience and we would do it again.

Great first time staying in a cabin. The check in was easy. The cabin was beautiful big, clean and close to everything

The cabin was everything they said it would be and more...very impressed!!!

We were very pleased with the lodge and the amenities. It was as listed and we appreciate an honest renter. Thank you

Everything was great, we will definitely be back here again!

It was a beautiful cabin and our concerns were addressed promptly. Loved the free ice cream!

Great service by keeping me updated through email. Check in and departure was seamless. The cabin was neat and clean.

This cabin was great. Clean and big! Loved the location!! Close to downtown Gatlinburg and a grocery store. Our family loved it. If you rent be sure to bring hangers for the closets.

Very nice. The cabin was in a good location so that Gatlinburg and Pigeon Forge was easily accessible. When we had an issue, it was quickly fixed. Very friendly staff that is willing to help when you need them.

loved the cabin and its amenities. it was perfect for our family with the 5 king beds!

Very helpful and easy to work with! Overall stay was very nice.

Wonderful and clean house! We really enjoyed our stay. Staff was nice too.

We had a wonderful time. The cabin was very nice and Auntie Belham's staff was wonderful.

Everything was excellent. We really enjoyed ourselves. The staff was outstanding!

Very pleased....just didn't know about tv.packages..was not informed...couldn't watch football without order packages. Overall excellent!

My stay was great really enjoyed myself. Me and my friends an family will be back.

We had a wonderful time One thing that would be helpful is if there were directions on how to use the theater room and televisions/cable system. Our cabin had a television speaker system that was connected to blue tooth and we had to call the office to get the television working. The office personnel were great and informed us on what to do.

We have no complaints. Everything was better than we expected.