Rates & Seasons

Two-night standard minimum required. We require a 3 or 4 night minimum on October, holidays and special event dates. Call for holiday, October and special event rates.

Rates and conditions are subject to change without notice.

Taxes and cleaning fee are not included in the nightly rate,

Additional Guest: Additional persons must register at time of arrival. Additional persons may be accommodated to your unit’s capacity, due to local fire codes, number of guests cannot exceed maximum number the house will sleep.

Reservations & Payments

50% of the total rental plus the cost of the Travel Insurance(if purchased) is required at the time of booking for all reservations. Payment can be made by Visa, MasterCard, Discover or American Express.

If no credit card is used, a cash security deposit will be required. Please call the office for additional details. Damage deposit is refunded by mail within 30 days of departure depending on condition of unit.

Balance will be charged to the card on file two weeks prior to arrival date. We accept Visa, MasterCard, American Express, Discover, Traveler’s Checks, Cash and Money Orders for exact balance only. The remaining balance due will be charged to the card on file two weeks prior to the arrival date. If upon charging your card for the balance and the card declines, we will notify you immediately for resolution. If we do not hear back from you within 48 hours, the reservation will be cancelled. If you are using a Pre-Paid/Re-loadable Card, an additional security deposit is required. The security deposit will be refunded by check with 14 days of departure. Please call the office for additional details.

Multiple payments are permitted by credit card, cash, cashiers checks or money orders. Personal checks accepted only if 30 business days prior to arrival date.

Reservations that require changes that are in accordance with the cancellation policy are subject to a $25.00 service charge for each change made.

In order to prevent any type of credit card fraud our company has the following policy: Credit card holder MUST be present when checking in and provide the following: valid driver’s license or state issued ID along with the credit card the reservation was made with. If the credit card holder is not going to be occupying the unit (unit being used by another party), the card holder MUST notify our office prior to confirming the reservation and provide the following documentation (not limited to): Faxed copies of the credit card (front & back), faxed copies of the driver’s license of the cardholder and signed Gatlinburg’s reservation document(s.)

Cancellation Policy

30 days cancellation required prior to arrival date. A service charge of $50.00 of the required deposit is withheld for each reservation cancelled in accordance with the cancellation policy.

Cancellation made less than 30 days prior to the arrival dates will forfeit 100% of deposit.

All reservations for holidays, month of October, and special event dates have a 60 day cancellation policy.

Cancellation policy and “Specials” are subject to change without notice.

Certain dates/events and units have different cancellations, see your confirmation form or call office for further information.

No refunds due to weather conditions, no shows, early departures or late arrivals.

“No Shows” will forfeit prepaid deposit and be charged the entire balance due.

Check-in / Check-out

Check-In time is 3:00 pm Eastern Standard time. Every effort will be made to have your unit ready but during peak season there may be a slight delay and your patience is greatly appreciated. If you arrive before our 3pm check-in time and your unit has been serviced and is ready for your arrival you may be able to check-in as early as 12 pm.

There are no refunds or adjustments made after check-in.

Check-out is promptly at 11am at the office, NO EXCEPTIONS! There is a charge of $25 for each hour that you are late, larger units will be charged $50 for each hour late. No prorating.

Please call the office for after-hours check-in arrangements. Guest assume all risk for “late arrival”.

Late arrivals can only be allowed for guests with signed rental agreements received by our office prior to your arrival date. Late arrivals should be avoided if possible.

The person the unit is registered to must be the person to check-in unless previous arrangements are made. Keys will only be given to the registered guest once the balance is paid in full.


We offer a two-hour guarantee from the time you arrive at your cabin that allows you to inspect your rental unit to make sure everything is to your satisfaction. If you find any conditions you need to report as unsatisfactory or damaged, please do so at that time. If the cabin is not as you expected or you are unhappy, we will try to move you to another property or reach a reasonable compromise to both parties. After the first two hours, it is assumed that you have accepted the accommodations as satisfactory and there will be no refunds or adjustments to your bill for any reason. Any issues that arise during your stay do not fall within this guarantee and should be reported immediately to the office for resolution.

Door Codes

Door Codes for the key box will be issued upon check-in after the balance is paid in full. There is a $50 charge for each set of keys lost or not returned. After hours: if you are locked out of your unit there will be a $50.00 charge for someone to return to the office to issue another set of keys. (Payment due before key is released.)

Lost & Found / Stolen Items/ Damages

We are not responsible for personal items brought with you or left after your departure.

Items reported by guest after departure will be shipped to you COD if missing item was found. After 30 days of departure, items will be released from our office.

Guest(s) shall be responsible for any property damage, accident, death, injury to any person, or loss sustained by any person, including loss of money, jewelry and other items or personal property, arising out of or in any way related to the Guest’s use of the premises.

Service Animals

According to the ADA, a service animal is defined as “any animal individually trained to work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals to an impending seizure or protecting individuals during one, and alerting individuals who are hearing impaired to intruders, or pulling a wheelchair and fetching dropped items.” Under the ADA, “comfort animals” (whose sole function is to provide comfort or emotional support) are no longer considered service animals.

A person with a disability uses a service animal as an auxiliary aid. In compliance with the ADA, service animals are welcome on all Gatlinburg’s property and individual rental properties. Comfort Animals or Emotional Support Animals are required to stay in Pet Friendly Properties and must pay the pet fee for that animal.

Gatlinburg’s guests that require a service animal for a disability must register the service animal with our reservations department prior to your visit just as you would with any other guest in your group.

Requirements of service animals and their owners include:

  • All animals need to be immunized against rabies and other diseases common to that type of animal. All vaccinations must be current.
  • Animals must be in good health.
  • Animals must be on a leash, harness or other type of restraint at all times, unless the owner/partner is unable to retain an animal on leash due to a disability.
  • The owner must be in full control of the animal at all times. The care and supervision of the animal is solely the responsibility of the owner/partner.
  • The owner/partner must provide the following:
    • Is the dog a service animal required because of a disability
    • What work or task the dog has been trained to perform

Reasonable behavior is expected from service animals while on Gatlinburg’s property and individual rental homes. Gatlinburgs may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, Gatlinburgs can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal just as we would charge when non-disabled guests cause such damage. The owners of disruptive and aggressive service animals may be asked to remove them from Gatlinburg’s facilities.

Cleanliness of the service animal is mandatory. Consideration of others must be taken into account when providing maintenance and hygiene of service animals. The owner/partner is expected to clean and dispose of all animal waste.

Hot Tubs, Jacuzzis, Saunas & Pools

Remember there are certain health risks associated with the use of hot tubs, Jacuzzis, saunas and/or swimming pools. Each registered guest is responsible for informing their guest of the possible risks using a hot tub. Each hot tub is sanitized and serviced for correct chemicals after each departing guest. Hot tubs are for enjoyment only without the use of normal bathing products (soap, shampoo, bath oil, etc).

Hot tub covers are to be kept on hot tubs at all times unless hot tub is being used.

DO NOT SIT, STAND ON OR MISTREAT any hot tub cover, it will not support any persons weight. A $400 charge will result in any damages done to hot tub covers. Consult a physician if you have questions or concerns before the use of a hot tub, Jacuzzi, sauna and/or pool.

Certain units have swimming pool access during summer months. A pool pass is required for entrance into swimming pools. Make sure you have your pool pass before leaving the office. Pool locations vary.

You may call the office during regular business hours with any questions you may have concerning your hot tub. Certain swim wear may discolor using hot tubs and swimming pools. Guest takes full responsibility.


Firewood and gas for fireplaces are seasonal from October 1st through March 31st.

Firewood, matches, kindling and/or fire starter logs are not provided but can be purchased at most local markets.

Gas logs are not to be rearranged by guest. Cost to reset logs will be charged to the guest.

Wood burning fireplaces produce smoke, which cannot be prevented. If you reserve a unit with a wood burning fireplace, we will not move you because of a smoke smell. If you are allergic to smoke, please do not reserve a unit with a wood burning fireplace.

Driving & Weather Conditions

Snow tire chains and/or 4-wheel drive vehicles are required during winter months in the event of inclement weather.

Sorry, we cannot provide transportation and tow service.

No refunds will be given due to weather conditions, we recommend the purchase of Travel Insurance for all planned vacations. Travel Insurance will protect your Investment in the event of a weather event that would make roads impassable to vehicles with 4WD and/or chains.

We do not guarantee any road surface condition. Most roads in our area are well maintained but a few may be curvy and/or steep due to being located in the Smoky Mountains.

Some units may have gravel drives and roads. No changes or refunds given due to fear of heights or roads.

For local road conditions, please call: State Highway Department 865-594-5800 or Local 436-5181.

Housekeeping & Linens

Units are cleaned upon your departure.

There is NO daily maid service.

Bed linens and towels are furnished at all units. We provide 2 towels and 1 washcloth per person. Dirty towels may be returned to the office and exchanged for clean towels during normal business hours. Most units have a washer and dryer, detergent is not provided.

A starter supply of paper towels, toilet tissue and trash bags are provided.

Since each unit is individually owned, all owners do not provide blankets and pillows for sleeper sofas and extras are not kept at the office. We suggest guest bring pillows and blankets if they will be using the sleeper sofa.

Guest are responsible for cost of damaged or missing towels and linens. (Make-up stains, grease, wine stains, car clean up, etc.)

Cleaning fee is based on number of bedrooms and ranges from $45-$250 per reservation plus tax.

Before you leave, please leave the kitchen clean, wash all the dishes you used, take the trash out and lock all doors and windows.


Each unit is professionally treated by a licensed pest control service for critters and bugs on a regular basis. However, it is the mountains and occasionally critters do make their way inside. No refunds given in these instances.

Guests may occasionally encounter small amounts of lady bugs, flies, bees and etc.

General Information

Pet Friendly units are available. Please click “Pet Policies” for more information.

Accidental Damage Waiver: ALL reservations made will incur a mandatory, non-refundable fee of $32.50 plus taxes in lieu of a $500 cash deposit.

All of Gatlinburg’s properties are non-smoking. You are allowed to smoke outside on the decks or grounds. PLEASE DO NOT LITTER. If it is found that a guest smoked inside of one of our properties your credit card on file will be charged $250 immediately.

No house parties, receptions and/or meetings allowed at properties. Unit must be registered to and occupied by someone of at least 21 years of age (Some properties have a minimum age requirement of 25 years of age) with a valid credit card and ID.

Each unit is privately owned and are decorated/furnished to suit the owner’s tastes and needs. Do not assume or take for granted that a unit has all of the amenities you require. Amenities are subject to change by each property owner without notice.

On rare occasions, cabins/chalets are sold or become unavailable. Under these, and similar circumstances, reservations may be moved to a similar property or money refunded to the guest.

Gift Certificates available!

Management reserves all rights.

Office Hours:
Monday – Friday:
9am – 9pm (EST)

Saturday & Sunday:
9am – 9pm (EST)

Reservation Phone Lines are open until 9:00 pm.

Closed: Thanksgiving Day and Christmas Day.