The VSG gives your reservation a cancellation policy. Without the VSG you will have a zero cancellation policy and zero reschedule policy. Should you have to cancel your reservation at any point, for any reason, you will lose what you've paid up to that point. No exceptions, since the cancellation policy is offered at booking. By not purchasing the VSG, you will accept that you forfeit all monies paid if you have to cancel your reservation.
For cancellations made outside of the 60 or 15 days, Auntie Belham's refunds the entire amount of your payments made minus the cost of the VSG (which is only 7% of the reservation total).
For cancellations made inside of 60 or 15 day time frame, when the cancellation policy has expired, you will be allowed to reschedule your stay in that same property within 1 year, but no monies will be refunded. After 1 year all monies are forfeited. With a reschedule, Auntie Belhams retains the cost of the VSG. So your payments, minus the cost of the VSG, will be applied to your reschedule.
If you are given a 1 year reschedule, you will be only allowed to repurchase the Vacay Stay Guarantee for your rescheduled reservation one more time, at the time of booking, but this does not allow you to a refund at any point. This only offers you the ability to reschedule your reservation for another 1 year. To explain, if at any point you cancel the reschedule that you've re-purchased the VSG for, you WILL NOT be refunded, you will simply be offered a 1 year reschedule that begins on the date of cancellation. No Vacay Stay Guarantee will be offered or available to you for your second reschedule. Therefore, the second reschedule will expire after 1 year if left unreserved, and all monies will be forfeited.
All reschedules are required to re-book the same rental property. No downgrades will be accepted. Once the cancellation period has passed, reschedules are made available to you with the express purpose of allowing the homeowners to retain the cost of the booking. The homeowners held up their end of the deal by reserving the cabin for you, for your specific dates, therefore not allowing it to be booked by others on those dates. This is why reschedules are a fair compromise- you are allowed to stay in the cabin during a date that fits your schedule and the homeowner doesn't lose the booking.
For cancellations outside of the 60 or 15 period, Auntie Belham's Cabin Rentals retains the cost of the Vacay Stay Guarantee.
Absolutely no refunds for early departures for any reason including but not limited to weather, road conditions and personal emergencies. We are not responsible for such occurrences and cannot not be held responsible for them.
Check-In hours are from 4pm until 8pm Monday through Saturday, and 4pm - 6pm on Sunday. Every effort will be made to have your property ready by 4pm- at times it may take longer if our housekeepers are delayed by heavy traffic and high volumes of check-ins. We do not refund for check-ins after 4pm. Please notify our office if arriving after 8pm (or 6pm on Sundays) for Late Arrival arrangements. Check-Out is 10am- NO unpaid late check-outs. Call or text to notify our office of departure.
Early Check-Ins are rarely available, but when they are, you can check in as early as noon for no additional cost. Please call for availability on day of arrival and not before. NOTE: Availability depends on maintenance, inspections & cleaning schedules and should therefore not be assumed for your arrival. With the high volume of back-to-back reservations, it is imperative we are afforded the opportunities to visit, inspect and prepare our properties for your visit. Freely given early check-ins compromise our ability to spend extra time in our properties.
Late Check-Outs are rarely available, but when they are, you can check-out at 11am for a fee of $75+ tax. Please call for availability on check-out day. Calls only, no emails or texts. NOTE: Availability depends on cleaning, inspections & maintenance schedules and should therefore not be assumed for your departure. With the high volume of back-to-back reservations, it is imperative we are afforded the opportunities to visit, inspect and prepare our properties for the next guest. Freely given early check-outs compromise our ability to spend necessary time in our properties. Guests found in the property after 10am will be charged $75+ tax in accordance with this policy.
There are no refunds or adjustments made after check-in.
Check-out is promptly at 10am at the office, NO EXCEPTIONS! There is a charge of $25 for each hour that you are late, larger units will be charged $50 for each hour late. No prorating.
Please call the office for after-hours check-in arrangements. Guests assume all risk for “late arrival”.
Late arrivals will only be allowed for guests with a signed rental agreement and signed receipts received by our office prior to your arrival date. We will also require that a copy of your ID be sent to us via email for verification of your identity. Late arrivals should be avoided if possible.
The person the unit is registered to must be the person to check-in unless previous arrangements are made. Codes will only be given to the registered guest once the balance is paid in full.
50% of the total rental cost plus the cost of the Vacay Stay Guarantee (if purchased) is required at the time of booking for all reservations. Payment can be made by Visa, MasterCard, Discover or American Express. If your credit card transaction is declined, the reservation is null and void, you do not have a secured reservation. The remaining balance due will be charged to the card on file two weeks prior to the arrival date. If upon charging your card for the balance and the card declines, we will notify you immediately for resolution. If we do not hear back from you within 48 hours, the reservation will be cancelled. If you want to have it charged to a different card, you must make arrangements prior to two weeks of your arrival date. If you want to pay balance with a check, the check will need to be received 30 days prior to the arrival date. We only accept Visa, MasterCard, American Express, Discover unless arrangements are made in advance.
If no credit card is used, a cash security deposit of $1,200.00 will be required. Please call the office for additional details. Security deposit is refunded by mail within 30 days of departure depending on condition of unit.
Multiple payments are permitted by credit card, cash, cashiers checks or money orders. Personal checks accepted only if 30 business days prior to arrival date.
Reservations that require changes that are in accordance with the cancellation policy are subject to a $25.00 service charge for each change made.
You acknowledge that you are not booking under false pretenses, and in order to prevent any type of credit card fraud you accept the following policy: Credit card holder MUST be present when checking in and provide the following: valid driver's license or state issued ID along with the credit card the reservation was made with. If the credit card holder (age 21 or 25 depending) is not going to be occupying the unit, but is paying for the reservation for someone else, the card holder MUST notify our office prior to confirming the reservation and provide the following documentation (not limited to): Texted or E-Mailed copies of the credit card (front & back), texted or e-mailed copies of the driver's license of the cardholder and signed Auntie Belham's reservation document(s.) Credit card holder assumes all financial responsibility for any damages/issues that occur during guest's stay.
Codes for locks/lock boxes will be issued upon check-in. There is a $50 charge for each set of keys lost or not returned. After hours, if you are locked out of your unit there will be a $50.00 charge for someone to return to the office to issue another set of keys. (Payment due before key is released.)
If your rental property offers Limited Data Wifi, you agree to the internet usage policies stated below.
Again, these are only examples of what you are not allowed to do on a limited data internet account. If you are unsure if your desired internet activities go against these policies, please call us so that we can help you.
Standard usage should not consume more than .48 gig per day. This will be fine for checking emails and social media pages, general Googling and web surfing. Abuse of our data policies can cause data to run out for the month, penalizing data usage for the next guests and taking away an important amenity that was likely a factor in their booking. We monitor billing and hourly usage reports, so excessive usage will be charged back to the guests who abuse these policies.
By signing below, you are consenting to the charge of $20.00 per gig abused. Charge will not be made prior to the attempt to make contact with you. Management does reserve the right to charge guest after 48 hours of no callback from guest. We will be happy to supply a copy of the data usage for days of your stay upon request.
Switching the cable/satellite package in Auntie Belham's properties is strictly forbidden. This is tampering with the homeowner’s monthly bill and personal finances and considered a criminal act. If the cable package is switched during a guest’s reservation, they will be charged $100 by Auntie Belhams for every attempt made and may be subject to further action, should the homeowner request it.
Only dogs are allowed in our Pet Friendly cabins. No more than 2 dogs per reservation, and they must be under 60lbs each. No other pets are allowed into our Pet Friendly cabins. If the cabin is not Pet Friendly, you cannot bring a dog or any other pet with you.
Dogs must be house trained and clean. Dogs are not allowed in the beds and must be crated if left alone in the cabin. If we have to clean up behind your dog(s) after your departure (waste, excess hair, excess slobber, etc) you may be charged an extra cleaning fee. Auntie Belhams reserves the right to charge its customers if a pet causes damage or cleaning complications.
Each dog, up to 2 dogs, will be $75 + tax each in a Pet Friendly unit. If we have proof that you’ve had a dog(s) in your cabin which has not been registered and paid for, you will be charged $75 for each dog. If we have proof that you’ve had a dog(s) in a cabin that is NOT pet-friendly, you will be charged $250 and may be required to vacate the premises without a refund of any type.
If you are bringing a registered Service Animal or Emotional Support Animal, please see the policies labeled “Service Animals” below.
According to the ADA, a Service Animal is defined as any dog or mini-horse individually trained to work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals to an impending seizure or protecting individuals during one, and alerting individuals who are hearing impaired to intruders, or pulling a wheelchair and fetching dropped items. Under the ADA, Emotional Support Animals (ESAs) or “comfort animals” (whose sole function is to provide comfort or emotional support) are no longer considered service animals.
A person with a disability uses a service animal as an auxiliary aid. In compliance with the ADA, service animals are welcome on all Auntie Belham’s property and individual rental properties.
Auntie Belham’s guests that require a Service Animal for a disability must register the service animal with our reservations department prior to your visit just as you would with any other guest in your group.
If you want to bring an Emotional Support Animal to the cabin with you, we will waive the Pet Fee if you stay in one of our Pet Friendly Units. If you do not stay in a Pet Friendly cabin, we reserve the right to charge the Pet Fee for your Emotional Support Animal. We do our best to save you from paying the Pet Fee for your ESA, which is why we offer Pet Friendly units. But if you do not stay in one of our Pet Friendly units, you will be charged the standard pet fee of $75 + tax per pet.
Reasonable behavior is expected from Service Animals and ESAs while on Auntie Belham’s property and individual rental homes.Auntie Belham’s reserves the right to charge its customers if a Service Animal or ESA causes damage or cleaning complications, as it is our regular practice to charge all customers for the same types of damages. Example: Auntie Belham’s can charge a guest with a Service Animal for the cost of repairing or cleaning items damaged by the service animal, just as we would charge other guests that cause damage during their reservation. The owners of disruptive and aggressive service animals and ESAs may be asked to remove them from Auntie Belham’s facilities.
Cleanliness of the service animal is mandatory. Consideration of others must be taken into account when providing maintenance and hygiene of service animals. The owner/partner is expected to clean and dispose of all animal waste.
Remember there are certain health risks associated with the use of hot tubs, Jacuzzis, saunas and/or swimming pools. Hot Tubs are cleaned and chemically sanitized prior to each guest arrival. Please leave the bromine floater in the hot tub at all times. If your hot tub needs cleaned mid-stay, we will dump, clean and fill it for $50. There are health risks associated with the use of hot tubs, use with discretion and at your own responsibility. Please shower before using hot tub as some body lotions and products mixed with the hot tub chemicals can cause a rash on your skin as well as damage jewelry. Auntie Belhams assumes no responsibility for any occurrences associated with hot tub usage.
Each registered guest is responsible for informing their guests of the possible risks using a hot tub.
Hot tubs are for enjoyment only without the use of normal bathing products (soap, shampoo, bath oil, etc).
Hot tub covers are to be kept on hot tubs at all times unless hot tub is being used.
DO NOT SIT, STAND ON OR MISTREAT any hot tub cover, it will not support any person's weight. A $400 charge will result in any damages done to hot tub covers. Consult a physician if you have questions or concerns before the use of a hot tub, Jacuzzi, sauna and/or pool.
Certain units have swimming pool access during summer months. A pool pass is required for entrance into swimming pools. Make sure you have your pool pass before leaving the office. Pool locations vary.
You may call the office during regular business hours with any questions you may have concerning your hot tub. Certain swim wear may discolor using hot tubs and swimming pools. Guest takes full responsibility.
Gas for fireplaces is provided in winter months only (October 1- March 31). Firewood is not provided but may be purchased locally.
The guest(s) agrees to indemnify and hold harmless the cabin owner and Auntie Belham's Cabin Rentals's, Inc. from any and all claims, including those of third parties, arising out of or in any way related the the guest(s) use of the premises or the items of personal property provided therein. All guests assume the risk of injury, death or other losses related to any recreational activities or use of the premises and will hold the owner and its agents harmless with respect thereto. You agree to hold the cabin owner and Auntie Belham's Cabin Rentals, Inc. FREE AND CLEAR of any liability or compensation for damage to self or property, resulting from accident, injury, death, illness or loss of enjoyment resulting from weather or inoperable appliances, amenities, and/or equipment(including hot tub, Jacuzzi, internet access, BBQ Grills, electronic games, water, heat and air, i.e) Some properties have bunk beds, by renting a property with bunk beds, you are agreeing to hold the owner and property manager harmless for any injury or death that is resulting from the use of the ladder or any injuries that may occur from use of the bunk beds.
If your cabin comes equipped with any sort of smart technology such as a smart tv, Roku TV, Amazon Firesticks, Amazon Alexas, etc., please do not use your credit/debit cards to make purchases. If you use your personal card to make a purchase and do not remove this card from the account before your check-out, neither the cabin owner or Auntie Belhams is responsible for any charges that may occur during another reservation. If you use your personal login information for streaming apps, please be sure to log out before you check-out. Neither the owner or Auntie Belhams is responsible for any changes made to your streaming services if you do not log out before you check-out.
Each unit is professionally treated by a licensed pest control service for critters and bugs on a regular basis. However, it is the mountains and occasionally critters do make their way inside. No refunds given in these instances.
Guests may occasionally encounter small amounts of lady bugs, flies, bees and etc.
Management reserves all rights.
Closed: Thanksgiving Day and Christmas Day.