Heathers Hideaway

So pleased with the RAPID response to our call on Sunday about the wifi not connecting. Not a serious issue, but a detail we expected when we rented the cabin. And you had someone out to us within 15 minutes ON A SUNDAY to fix it. Best customer service of any company we have used when we have rented in the Smokies for more than 30 years!

It was my family's first time to Tennessee and I couldn't of asked for a better spot to stay. The virtual check in was wonderful as we traveled far and didn't get into town until late. The cabin was spacious and had everything we needed for our stay. The views were amazing and I would definitely stay again in the future.

The cleanliness of the cabin was good. Need to change out the rugs in the bathrooms, because they did not appear clean. We had four washcloths for eight people. Cabin needs a washer and dryer if not going to give enough linen. Overall we were satisfied with our check-in process and stay. We will come back. Thank you

Process was smooth! Cabin was clean, reasonably priced. Lockbox needs updating.

We had a wonderful time staying at your cabin. Perfect amount of space for us 4 adults. The views were amazing, we sat outside most of our time there and just relaxed. Loved the gas grill and kitchen. We ate dinner in every night. Would definitely stay there again. On a side note, don’t think the television in the room attached to the bathroom worked. We couldn’t get regular channels on it.

Not really a complaint, but the sink in the downstairs bathroom drained very slowly the days we were there. Just may want to check in it. :)

It was a great experience. My first time going to cabins. Very relaxing. You all answered all my questions and was very informative. Thank you

The cabin was nice and clean and obviously was newly renovated. My family really enjoyed playing the video games and Foosball. The extra blankets in the rooms came in very handy. The road to the cabin is definitely winding and steep and drops off on the edge. Glad it was not covered in ice or snow! We did miss the message warning us not to use GPS. Therefore, we did get lost up in the mountain in the pitch black!! But the staff was very nice trying to help us locate the cabin.

You guys did a wonderful job the cabin was everything I expected.

Main office/booking was great at responding quickly with any questions regarding the booking process, however, I do feel that it was a hassle back in March with the cancellation process. A worldwide pandemic was out of my control and the company/owner should’ve been more flexible/considerate with that.

Excellent customer service with friendly staff who assisted me with all questions before, during and after the stay. Seamless check in and out process amidst the COVID-19 outbreak.

Auntie Belham’s was amazing. The cabin was very cleaned and maintained. We loooooooved the arcade games. We will definitely be back.

Super Great experience from the first moment we booked our cabin. The two going ladies I talked on the phone with were very nice and super helpful throughout the entire experience answered any questions I had

Everything was.m great but I wish we could determine the location better before booking.

Our cabin was cozy and enough space for our family.

Did excellent! We had no major issues the cabin. We did call about a leak and you had someone out there that day. Great experience!!

The company was great! I had no problems at all with the company, but the cabin, Heather's Hideaway that we stayed in was a great cabin but the location of the cabin is not my ideal place. I like more seclusion and the road to the cabin is a VERY BUSY road,, and I did not care for that at all!

We enjoyed trip, and the cabin was great! Plenty of room and great for kids! Staff was very helpful when I called to make reservations!

Great overall experience. The only suggestion is that Heather’s Hideaway is advertised to have a charcoal grill so I brought charcoal to use. The property has a gas grill and the lid is broken. I caught two scorpions in the downstairs also (no big deal, just thought I would share).

When the power went out the lady in the office was a huge help. We had power back on within 45 minutes. Was a great trip!!!

It was wonderfull!!! We all had a excellent time. The drive up and down was a adventure, but good. One thing, the main floor shower doors leak water toward the back, needs recaulked. Had to put a towel in the floor to catch it. We will sure check y'all out again. That was the first time me and my wife have been there in about 32 yrs.

We were happy with Auntie Belham’s and would recommend them as an agency, but would not necessarily recommend Heathers Hideaway. It’s roomy and in a great location, but could use better lighting and a good freshening up. The blankets are frayed, bathroom rugs are dirty, some tv remotes need batteries and several lightbulbs are burned out.

The cabin itself was great! The view is nice and it was big enough for six adults. The cabin would be perfect with a little washer/dryer combo.

The app didn't work on either our android or iphone. Would be great to have a typed list of discount partners included. Also the promo said a free zipline was included but when I called the office, they said that was discontinued a year ago. Directions to cabin and checkout procedures were well explained.

All was well! Thank you! The only downside was having to go pick up the fresh towels.

Everything was great for the exception of a few little things that need repaired or replaced. Hot tub is in dire need of being replaced also the pool table. Other than that it was great!!! I look forward to possibly staying again.

Excellent communication, friendly staff, and wonderful resources given to us at check in. Thank you so much!

Cabin was very clean. The lady who checked us in was super friendly.

Very good. You need a washer and dryer. And maybe update it a little bit

Our Cabin The Heather was awesome, we enjoy our stay so much. The view was one of the best I have seen from any cabin. Check in was fast and the lady was very informative. I will be renting from you again.

What a great cabin, beautiful views of the mountains and very spacious :)

check in process was great!! Smooth and effortless. The daily incentives seemed a bit difficult to use and understand. Wish more time was spent explaining how to use and work this exciting program. The home itself needs some minor upgrades. The pool table is broken in a few places. But overall a great experience!

Great experience, Everything was like I expected it to be. I plan on using you again.

The stay was good. Cabin was nice however parking could have been better.

Check in was easy and the experience was great. Location was awesome. I would have given a 5 except for a few owner improvements needed. Wifi needs to be fixed, raised tile in bathroom to trip on, very few accessible outlets in kitchen, 2 of 3 Adirondack chairs broken, cover on hot tub sags (hard to get off after rain), and some instructions on where to finds things would be great (ie key for kitchen door, password for wifi, location of light switches)

This was our first visit to an Auntie Belham cabin and we enjoyed it. Not even an hour in and we had a bear on the porch, my 8 month old granddaughter loved it, then to have a raccoon come up to the glass door on the porch and stare at her was amazing. The only thing I wish I knew before getting there was about how wide the stairs were, we took a baby gate but it was to little. Then the trash situation could have been better, even with bungee cords on the one can, we had to scare the raccoon off every night only to wake up to the trash on the porch to be picked up again due to the bears in it. I would recommend changing the trash can situation or have it were you can take it down the mountain to a certain location.

We stayed in Heather Hideaway. The location was perfect, size of cabin was perfect, beds were very comfortable, furniture and tvs good except need a tv in the other bedroom downstairs. The only suggestion I have is to update the bathrooms, they are very outdated and appear to be dirty but just old and outdated especially the upstairs main bathroom. The only complaint I have is to install a washer/dryer even if just a small stackable in a small room on the porch. (We had to go ask for more towels and washcloths)

The cabin was very nice and fairly priced. The only improvements we might suggest would be to provide more toilet paper/clean towels as part of the initial "starter kit". We would also suggest more secure trashcans (possibly metal trashcans with latching lids and secured to the porch) as local wildlife (raccoons and a BEAR) seemed to routinely come at night to pillage the outdoor garbage cans at the cabins in the area.

Everything was great! Friendly customer Service. Clean cabin and great price!

Reservations and check in process was pleasant and seamless. When making my reservation I asked about a specific problem that had been mentioned in the comments before. I was told this problem had been resolved. It had not. There is a smell coming from the main floor bathroom in Heather's Hideaway. It is a sewage smell. It fills the whole floor. You must keep the bathroom door closed.

Checkin was easy. The unit was clean. I have no complaints

Heathers hideway was mostly as described- generally clean and cozy. Areas for improvement: The bathroom next to the kitchen smelled like sewage. All the time. That was mentioned in several recent reviews and it was still true during our stay. Also the unit could probably use a new fridge. The passive-aggressive note on the fridge about not changing the temp, and how it is "normal" for a fridge to take 4 hours to come up to temp after putting food in it was amusing. The fridge temp dial had been removed from the unit (I assume removed by management to discourage adjustment) made it more difficult, though not impossible, to turn down the temp. The amount of effort that went into breaking off the temp control and printing/laminating the note could have been better spent buying a newer cheap fridge. The TV in the unit is newer than the one pictured on your website. I suggest updating the photo because the newer TV allows people to bring game systems or Apple TV that require HDMI connections. That's an added amenity that is worth advertising.

Great loved it! Very clean and well maintained. Will stay again !

I always love staying at Auntie Belhams cabins. I know I will find exactly what I saw online. Prices are very affordable and the staff is very friendly and helpfull.

The cabin experience was very good. The check-in was simple, the directions were very helpful and check-out was easy. The cabin was good. The heater worked well. The bedding was sufficient. More knives, forks and spoons are needed. The oven was operational but the heating element may be on its way out. I cooked a large lasagna and it was still cold following the directions on the box. We did use the propane grill. We did not use the hot tub. The video game console and pool table were a huge hit with the kids. There was a constant sewer smell in the bathroom on the main level. The sewer smell was also a distraction outside on the porch.

Heathers hideaway was beautiful. Firewood could be available at the cabin for the price paid. There was a loose hanging cable on the bottom porch that we were unsure of. And lots of broken nicnacks. And standing water in the jacuzzi. And the window in the loft bedroom is cracked. It also needs more dishes.

We had to evacuate on 11-28-16 due to the wildfires but the staff was very courteous and helpful.

You guys did awesome. We enjoyed our stay. Will return soon.

Pretty place, clean, affordable rates and easy access to Gatlinburg and Pigeon Forge.

The cabin was nice. We enjoyed our stay. Traffic was horrendous.

Excellent is how you did. From reserving, checking in, the stay, maintenance and checking out. Everything was great and am planning to reserve for another visit soon!!!

House was very clean. Bed was super comfortable which is extremely hard to find in a rental. Best sleep I've ever had out of my own home. House had flood lights but couldn't figure out to turn them on, would of helped calm the fear of bears while outside. Pool table needs repair.

Your company was very helpful when we had a bad situation with another company. You found us a place for 9 people. We stayed at Heather's Hideaway. Gorgeous view, loved the house. Ended up having a great time. Thanks again for all you did.

Everything was great even better than expected!!! Would definitely use your company again

Very well it was a decent cabin, at a good price

Enjoyed our stay. Cabin was a bit dirty but overall we had a great time. We will use you in the future.

Everything was very nice. There should have been extra toilet paper. Neither bathroom started out with a full roll and we almost ran out in the downstairs bathroom.

from beginning to end it was a GREAT experience. Everyone in the office were extremely helpful, polite and an absolute delight to deal with. Our cabin was GREAT and every thing we needed for our visit. We will definitely be back and will only book cabins through you and I have already given your name to a friend at work who will be looking for an August visit. Thank you so very much for a wonderful memory to add to the bank.

loved the view from the deck, the house was well kept and the only real problem was the Raccoon that visited every night. You need to put the trash cans in a cage to keep the raccoon out of the trash. Every morning my husband and I spent time picking up trash and hosing the porch down. We noticed other houses with containers for the trash cans to be in and that is what is needed at this house. Even with that we would stay there again in a heartbeat!

I initially spoke with Kathy and she helped me throughout. It was my husband's birthday weekend getaway and I wanted it to be special. Kathy recommended a mobile massage and personal chef. We booked both and boy was my husband pleased. It was romantic, rejuvenating, and wonderful. The customer service I received from Kathy, Roger and Amber (the massage therapists), and Chef Ray and his wife Lisa was excellent. We plan on bringing the whole family back this summer and even before that I'm planning a girlfriend getaway. I'm a fan!

Thoroughly enjoyed our stay there. Met all expectations, clean, quiet.

We loved the cabin, the view and the location. Everything was great!!. Only complaint was no washer or dryer. That was the only reason I didn't give 5 stars.

Overall we enjoyed our stay at Heathers Hideaway. We were surprised at the fact that it doesn't have a washer/dryer as the cabin sleeps 6 and all previous cabins we've stayed in with Auntie Belham had them. We were also surprised to see that the cleaning in the cabin was very poor. My husband was told during check in that the previous occupants "trashed" the place. It wasn't a mess as much as the basic cleaning had not been done in quite some time. We checked in the afternoon of the 1st and only slept in the cabin. The following morning I got up and had to sweep all hard floors as there was dirt, dust, food, etc all over the floors. I also wiped down several hard surfaces (counters, fridge, mantel, & tv) that was covered in dust/dirt. We did notice several maintenence issues that seem to have gone unnoticed as well. Several light bulbs blown (many in the same room), the whirlpool leaks pretty bad, a broken window in the loft (though it wasn't bothersome as no one utilized that room). We did enjoy the location of this cabin above all others that we've stayed in previously & the wood fireplace is definitely more enjoyable then the gas fireplaces in other cabins as well.

The cabin was great! All the staff was friendly and helpful.

Your staff was very friendly and helpful. The cabin was just as described on the web. Thanks

The easy check in/out is great! Was not a fan of the cabin we stayed in, it was older, seemed outdated and the hot tub outdoors was dirty. And who would out a jacuzzi in a living room!??? Confused about that one. The other cabins I've stayed in from Auntie Belham's were great though.