All was great. Super comfortable, spacious and well equipped. Would highly recommend Big Bear Lodge. Had a question or two and customer service was super helpful!! 10/10

Never disappointed with Auntie Belhams. The cabin and view were spectacular! Thank you, we'll be back!

Everyone I spoke with at the office was sweet and caring. The cabin was very clean.

We loved our cabin! It was clean upon check in and the house was just what we needed!

Great!!!!! Totally loved the cabin and customer service with questions I had during my stay- Total professionals and my vacation was a perfect stay.

Made everything so easy even when we thought our date was incorrect you pulled thru!!

We stayed at Big Bear Lodge and everything was absolutely beautiful! The cabin was super clean and the view of the mountains were breathtaking!! Thank you Auntie Belhams for another great stay!

Greatest my family and I really enjoyed our stay love it

EXCELLENT CUSTOMER SERVICE, EASY TO FOLLOW INSTRUCTIONS, CABIN WELL MAINTAINED

We had a great experience. This is the second time we’ve used your services. If the opportunity arises again we will come back for any future stays in Gatlinburg.

Everyone was super nice and the cabin was super clean. Thank you guys so much

Very helpful in all ways, cabin was beautiful and staff very helpful

WE had a great visit to Big Bear Lodge and will consider a return trip in the future.

Besides the long drive (we were coming from Northern Illinois) all was good. Appreciated the communication and check-in was easy. The cabin was pretty,spacious and great views. Quiet and peaceful neighborhood. We enjoyed relaxing in the cabin and plenty of kitchen utilities to use. I felt like I was staying at a friend's house who was away. The garage was a bit steep. The home was clean and welcoming. TY.

The view was awesome! The cabin was clean and well maintained. The amenities were more than adequate for our needs. Virtual check in was super easy and convenient. We absolutely loved the deck and screened in porch. We had loads of fun in the loft playing foosball and classic arcade games.

Everything was very organized and went smoothly. The cabin was beautiful, and Alexa was very helpful. Great communication from the moment of reservation throughout our trip, the only thing is we would have preferred to get the location of the house sooner - we traveled from Florida and it would’ve been helpful to have an address sooner. Otherwise, no complaints!!

Great experience we’ll definitely be back. Everybody was so pleasant whenever I called they answered all of my questions thank you. Allen from maintenance was great

The cabin was perfect, clean, fully stocked beyond our expectations. The staff was extremely helpful from the time of booking until checkout. We were at to find out whatever we needed at anytime. The free daily tickets were amazing and helpful especially for my family of 5. I have nothing but good things to say. Thank you for an amazing vacation!

Our stay Was perfect the cabin was beautiful and clea.

Our cabin was perfect in every way! Something for everyone and a beautiful view! Thanks for giving us even more than hoped it would be! We will be back !

Everything was perfect as always !!! This was our 5th time staying at the Big Bear Lodge and we’re going to keep coming back year after year. Our 4 kids call it their own cabin. Always clean and pristine!!!! I’ve recommended this cabin to multiple people throughout the years.

check-in, check-out was quick and easy, very convenient. The texts,phones, and emails to follow up before and during my stay was a great communication with the customer!♥️

Auntie Belhams is always the place My family rents our cabin from. Yall have the kindest, friendliest staff always there to help, we have never had a issue with any of the cabins an we been renting since 2012. Thanks for everything The Abernathy Family

Was satisfied look forward to our annual trip next year for our anniversary

Great! We love this cabin and I’m sure we will come again soon!

We’ve stayed with Auntie Belhams too many times to count, and we’ve never had a bad experience. The cabins are always clean and affordable compared to other cabin rentals. I can’t recommend them enough!!!

We had an amazing time at Big Bear Lodge! It was clean and roomy, kitchen well equipped. The virtual check was in was a piece of cake. We will be back.

The cabin was everything. The staff is great and had great communication skill. They also made sure we had all information for our entire stay. Everything was clean and beautiful.

Everyone was very nice and helpful at check-in. Cabin was well stocked and clean. We will definately stay there again if possible.

The cabin was fantastic and check in and check out was quick and easy!

Cabin was beautiful, clean, and exactly how described. Loved the virtual check in and easy communication through texting. We had a wonderful stay!

Clean, nice kitchen, easy to eat inside or out. Away from the city - peaceful. Marvelous view.

Everything was pleasant as and perfect like it always is. This was our 4th stay at the Big Bear Lodge and we will be coming back again soon.

Your staff was very friendly and helpful. We enjoyed staying with you as always

The people I interacted with on the phone were awesome. I do have to say that the cleaning team could do much better dusting & cleaning the mirrors. Great cabin with lots of dishes & of course, we adore the neighbors across the street. The ones on the side, not do much, very very loud. All in all Auntie Belham’s was great.

We were very pleased with the cabin that we rented It was convenient to all of the things that we wanted to do, yet far enough away that we were able to enjoy a quiet escape from the crowds.

Absolutely amazing experience! The cabin was beautiful and the location was perfect.

Everything was great. The cabin exceeded my expectation. The kitchen was well supplied, the beds very comfortable, and the overall furnishings were comfortable and adequate for all my family that stayed with me. Would definetely want to return.

Great cabin very clean cabin very friendly staff will stay again

We loved the cabin we stayed in, beautiful views, our family had a great time!

The cabin was very nice and the service renting the cabin was great.

Everything was absolutely perfect for me and family. We will most definitely will come back .

Very friendly! Everything went extremely smooth. You sent someone out immediately to help us with the TV set up. Big bear Lodge was amazing and clean!

It was a flawless experience! The cabin was amazing, no issues impacting our stay, and have already recommended AB/this cabin to friends!

We are in the resort rental industry in Florida, so our expectations were high with alot of anxiety. Upon arrival all our expectations were met with no let downs. We even brought linens ,towels and cleaning supplies just in case. Nevertheless to say they were never used or unpacked.

Friendly check-in. Big Bear was very nice. Large, clean, nicely outfitted. Kids loved the arcade and hot tub.

It was a wonderful stay, the cabin was very inviting and clean. The only downfall is that we had cable the first night of our stay and then after that it wasn’t available and we couldn’t get it to come back up on any of the televisions. Other than that, the stay was magical and we will definitely book through you guys again!!

The service was excellent we enjoyed our stay. Cabin got a little hot but otherwise no complaints

We enjoyed our stay in Big Bear Lodge. My family and I felt like we were at home in this cabin.

Great cabin and dealing with Auntie Belham’s is always a wonderful experience. We have stayed in 3 of their cabins.

Everything was great from the pleasant people at check to cabin

Excellent and responsive customer service. Cabin was spectacular and our family had a magical Christmas together.

Very good - cabin was very nice and was exactly what I was expecting

The cabin we stayed in was absolutely beautiful! It had an open floor plan with beautiful views of the smokies. We really enjoyed the garage because we didn't have to worry about bears and such. We had a couple s.all issues and contacted the office and they took care of it right away!

I love renting from Auntie Belhams. The check in process was easy and super fast. We rented Big Bear Lodge and it was beautiful, spacious and clean! I can not wait to visit again soon!

Great experience as always cabin was clean, nicely decorated, office staff was friendly and the check in and check out was easy.

We loved the cabin. The view was spectacular, Rooms were neat, clean and very comfortable. The one-year-old grandson enjoyed the wide open space of the great room/kitchen for exploring and playing. Only drawback was the driveway where my husband and brother-in-law had to park two car trailers and extra vehicles. It would have been easier if they were on flatter ground, but they managed the challenge and it worked out fine. It was a very fine, relaxing week at Big Bear Cabin. Thank you so much!

We had an amazing time! Everything was simple and the cabin was beautiful! We will definitely be staying with you all again.

Everything was great.. We had to go buy toilet paper, and come to exchange towels. Other than that, no complaints.

We had an excellent experience! They definitely exceeded our expectations.

Everything was great we really had a great time Thanks

The staff was awesome. The cabin was amazing. There are no words to express how truly awesome everything was. Thank you!

As always, the staff is super friendly and got us checked in quickly. See you next year !

Check in was quick and informative. Cabin description was accurate. Cabin was very nice.

We stayed 2 nights only. Everything was very good. Easy check in and check out. The cabin was beautiful and clean and finding it was really easy. Thank you.

Office staff always very helpful!!! We enjoyed our stay. Cable was out so we had no television. Five televisions in the cabin and a nice place to stay.

Cabin was modern but comfy, had an amazing view! Staff was super friendly,

You guys were amazing everything was as you mentioned and you prepared us with the information we needed.

Quick and easy reservation process. Friendly staff that made check in and out easy. Great place to stay. Recommend it to anyone. We will be back.

It was amazing I will definitely be back! The cabin was emaculate and the view was gorgeous.

Everything was absolutely perfect, the decor, the view!!! The whole process was seamless. The staff were great to deal with. Can t wait to go back!

We absolutely loved our cabin. We took longer than we expected to get into town, and doing a late check-in was a breeze. Excellent cabin and service, we will absolutely use Auntie Belham's again.

Courteous staff and perfect cabin recommendation! Exactly what we wanted!

The cabin was awesome and worked perfectly for our family!

Our family enjoyed the surprise of being able to see the Dollywood fireworks from the screened in back deck! I would like to have seen rails at the front steps to help elder people to get in and out of the cabin easier. This has been the most beautiful and well decorated cabin we have ever stayed in. Big Bear's owners are to be congratulated!

Wonderful experience. The office was great and the cabin was clean and had everything we could ask for. Beautiful location.

It was very enjoyable. I would definitely would love to rent from you again!

Great customer service at checkin and beautiful cabin! Thank you!

The cabin was exactly as described on line. Clean, tastefully furnished and in a beautiful setting. Upon check in the staff informed us of a roof leak in the master bath and the repair person would be out the next day. The repair was made with no interruption to our day. The grand children loved the game room loft. The kitchen was well furnished. We cooked several meals and had all the cookware, utensils and dishes required. Great week in a lovely home away from home!

You guys did great. Even handled the plumbing problem with ease. Can't wait to use Auntie Belhams again for our next cabin rentail.

Cabin wasn't very clean and staff was super nice. Highly recommend.

This was by far the cleanest place we have ever rented. Couldn't have lived the cabin anymore than we did.

The cabin was more than I expected! Loved everything about it! Only thing that could have been better is the master bedroom bathroom toilet had to be flushed from inside the back of the toilet B/C the chain kept coming off...other than that we would definitely stay here again!

The staff was pleasant. The cabin was beautiful and clean. The check in and check out procedures were quick and easy. We will definitely book our next cabin through Auntie Belham's.

It was an excellent get away for our family to celebrate my grandson's 1st birthday. We had four generations of our family together and it was fabulous. We will stay there again. Just a note, let the housekeeping staff know to dust the paneling on the wall, especially near the beds, since it is rounded it collects dust. (Not something one would ordinarily notice). Great views and amenities!

Everything was amazing and exceeded expectations; we hope to be back really soon!

Great house great location friendly people nice view very clean

Enjoyed our stay. Had an issue with the tv receiver. I believe it was getting too hot when the fireplace was on. It was fixed in timely manner.

We loved the cabin it was amazing. The view of the mountains was picture perfect. We can't wait to come back and stay in Big Bear Lodge again. Thanks for the memories.

As always the cabin and entire stay was perfect! Thanks Auntie Belhams staff!

This is my second year with Auntie Belham's love the places.

Our sink had a leak do we called maintenance and they showed up promptly to fix it. All concerns and questions were answered kindly.

cabin very clean and beautiful, liked the drop box , very convenient !

Was very easy to find the place. Check-in was quick and painless. The cabin was great and had plenty of room for my four daughters and I. The only thing would be to have pest control spray again. We could not leave anything out due to sugar ants.

Beautiful cabin ! Great way to spend the holidays with family.

Overall, we were very pleased with the cabin. My family and I enjoyed it thoroughly. It was clean and very welcoming. The water, however, was disturbing. It smelled and tasted like chlorine. We were unable to use the water for anything and struggled to bathe in the water. We had to purchase bottled water to use for almost everything. Also, some things should be labeled more clearly. For example, someone turned the "switch" off in the garage not knowing that switch actually controlled the power to the garage door. We finally figured out that the switch provided power and were able to get our vehicle out of the garage. Also, the trash bin and recycle bin should have been labeled. We were unsure which was the recycle bin and what items could and could not be recycled.

We received a call that our original rented cabin had a hot water issue; however, your staff (Kathy) did a great job matching us with a replacement cabin right away! Big Bear was fantastic! The whole family enjoyed the stay and I'm sure we will be back for some more relaxation and beautiful views!! Thank you!

Beautiful, clean and quiet. Had lots of nice towels, comfortable beds, and a fully equipped kitchen. Was close to the attractions. Would certainly stay there again.

I have stayed with A.B. for many years and last year I did not have a great customer service experience. (Staff actually made comments about a wasp concern I had called in for the cabin rental I had paid $1600.00 to stay in. When in fact the home was infested and had to have a professional pest control company address the issue opposed to the maintenance man they sent out with a can of wasp spray, for me to spray, not him. Not to mention my grandchild I had with me has a severe reaction to warp stings. FYI: the city listed on a persons license does not mean they are city people as I was referred to calling about a little wasp; I am Tennessee born and raised.) That being said I decided to book one more time and if I had the same kind of experience I would simply book my stays with another company in the future. This time I saw a huge difference in the customer service! I received a phone call during our stay to ensure we did not need anything, Rick was excellent at check in, took the time to explain directions, and to answer all my questions. The cabin was so much cleaner than previous cabins we had stayed in, and this follow up email was great. Thank you for the great service this time.

We were pleased with how Auntie Belham's handled the situation of our cabin not being available due to the owner selling. They upgraded us to a larger cabin that was comparable.