Excellent customer service. The movie room was too cold. We really enjoyed the fire place and hot tub!

Everything was wonderful, the staff was super nice from making the reservation to day of our arrival. Heather and Jenny you ladies are the BEST!!!!!! I usually don't do survey's!!!!

Check in was easy, and the cabin was prefect for our stay. Amazing service with clear and concise directions. Customer service was impeccable! We will use Auntie Belhams again.

Awesome, as always! We stayed in Appleseed, which has been a favorite. This was our fourth year to stay there. My family loves it! The professionalism of your office staff is amazing. Very thorough with instructions. We love Auntie Belham's! Have not rented from anyone else in YEARS!!! I highly recommend Auntie Belham's to anyone I know that is looking for a place to stay. Thanks for being so trustworthy. The cabins are always very clean and nice. We just left yesterday and can't wait to go back!!!

Great time enjoyed the cabin. Peaceful setting only need to update shower and hot tub Was still great time

When we were initially very upset with the condition of our first cabin, the first customer service rep was not very helpful. But when we called back and spoke to Heather, she was very helpful and made it right with us. She moved us to another cabin that was more acceptable.

Great. We will rent from you again and recommend friends.

great scenery and a wonderful cabin, met all of our needs!!!

lovely cabin, with an extremely prompt response on a small issue with the outdoor grill.

Friendly, helpful, paperwork was a little tedious but overall a good experience

My family enjoyed the cabin and everything that came with it. The cabin was very nice and clean and cozy. Was in a very quiet location and close to everything. We got to see a bear the last day trying to get in the garbage bin.

Very nice cabin. We were very surprised. The bed felt awesome!

I have to say everyone we had the pleasure of dealing with we're the nicest people ever and we had one little hickup during our stay and they took care of us we tell everyone we know that vacations in TN to contact auntie belham's for a cabin thank you we will be staying with you again.

You all did great, the cabin was clean and nice

Really enjoyed the cabin. Nice view and great experience. However the a/c in our cabin wasn't working. It wouldn't blow thru the vents. Never got under 79 degrees in our cabin the whole time we were there.

We highly recommend Auntie Belhams ! Super friendly and helpful staff that offers easy to understand directions and courteous service. As a return customer you all never disappoint, see ya again!

Appleseed is very clean and cozy cabin! It's our 3rd stay we love it ! Staff if very professional and friendly.

Everything was good really the only negative thing was television issues the main tv was down stairs and the cable picture didn’t work so we was going to use the DVD player it worked but had no remote where you could push play to watch the movie and the play button on the DVD player wouldn’t play the movie either so we were just out of luck besides that everything was good.

Our first choice for cabin rentals will always be Auntie Belham's!

Minor cabin issues with bees, leaky shower door, controlling the tv downstairs was WAY TOO COMPLICATED. They should have had one universal remote and clearer directions.

This cabin was so beautiful when I seen the pics I was i didn't believe the pics was honest but omg it looked better then the pics

We had several maintenance issues while staying at the cabin (no water twice, no hot water the third time). The first time we called the after hours line we had to leave a message and an hour later we still hadn't heard anything so called back and got a person. Maintenance came about an hour later. I understand that issues happen but expect that an emergency line will be answered or responded to promptly. We did appreciate the quick response and attentiveness of the maintenance team. I also appreciated that when we had no hot water we were offered the ability to switch cabins but at that point it was easier to pack everything up and leave rather than move. Our cabin was nice but has several minor maintenance issues that should be addressed - the lower dishwasher rack won't stay open for loading, the shower door by the master bedroom doesn't close properly, the door to the bathroom from the master bedroom needs to be adjusted, all knobs on the kitchen cabinets should be tightened. If we had our tools with us, we would have done it :).

Great cabin as always, clean and well equipped. Everything was as pictured and described.

Great people and great service. Very nice lodging as well as gracious staff.

This was our third year in a row to stay in Appleseed. We love the cabin! It feels like home away from home for my family. We have rented several cabins from you over the past 25 years or so and this one has been a favorite. The one and only issue this year was that we found a skillet, with eggs dried in it, in the cabinet. The kitchen towels had been used, but they were folded nicely as if they had been washed. This is the first time we have ever had any issue like this with Auntie Belham cabins. It just made us a little uneasy about whether the sheets had actually been changed out. They appeared to be fine though. We would highly recommend your cabins to friends and family. The cabins themselves, as well as their cleanliness, have always been excellent! We look forward to returning again soon!

No problems with check in or the cabin. Very nice and welcoming staff. Thank you for making our vacation a good one.

The rental process was easy, the office was convenient, and the staff was terrific. Our cabin was even better than it looked in the photos- very convenient to GSMNP- extremely clean and well-maintained. The kitchen was well-stocked, and there were ample towela and blankets. It is clear that you guys take good care of your properties!

Great people to stay with.... T.V. Did not work, called the office and in about 15min. Someone was there fixing it, just a pleasure to stay with..... Keith

We really enjoyed staying in the cabin the only thing was the road up to it. Very steep and scary. I would stay at another cabin that is down lower and on a better road.

Great service. Cabin was excellent. Couldnt ask for anything better

Our cabin was very clean and cozy. It was exactly as described on the website. We have always used Auntie Belham's when we come to Gatlinburg, and will continue to do so. The rental process was easy to complete online, and the staff at check-in was friendly. Thanks for a great experience!

Staff is excellent and so helpful. Makes us feel so welcome.

We loved the Appleseed cabin & its amenities. It was as advertised. Next time we will rent a cabin that doesn't involve driving up & down a ski slope road with a hairpin curve (if such a cabin exists). A couple minor complaints -- if toilet paper exists on a continuum from wax paper to Charmin, this cabin's toilet paper was far closer to wax paper. TP cost is trivial. The theater room's TV had three remotes. The universal remote's batteries were almost spent -- had to get close to the TV and act quickly. The sound system's remote had 1 or 2 batteries missing, and we operated the sound manually. The TV's remote was dead.

Directions to the cabin were exact, my GPS DID work also. In a good location up a mountain, but not too far away from activities and restaurants. Absolutely beautiful cabin. Very quiet Fully equipped kitchen. comfortable beds. lots of hot water. Hot tub is awesome with a great view, privacy curtain is a plus.

Auntie Belham's was a gerat bunch to work with!! Everyone we worked with made the overall experience so easy & truly effortless. I would highly recommend Auntie Belham's & will definitely use them again in the future!! GREAT FIRST VISIT TO THE SMOKEY MOUNTAINS!!

Excellent. Cabin was nice and associate was very sweet and professional.

It was overall a great cabin, will look forward to staying again, Thanks!

The cabin had everything we needed for a great time.

The cabin was very clean and everyone was super friendly!

I absolutely loved staying in the Appleseed. Auntie Belhams was wonderful, when I got lost they helped me find my way to the cabin. The cabin was very clean, and very wonderful. I had never seen anything that great. I do not have any complaints about the company or the cabin. It was everything I ever wanted in the cabin that I got. I will definitely be back. Hopefully sooner than later. It was the best place ever to take my daughter for her 16th birthday. Thanks a lot

It was out first trip to Pigeon Forge and our first cabin rental. The check-in went smoothly, and we can't tell you how much we enjoyed the cabin, it was amazing. We will definitely be back and will rent with Auntie Belham's again!

Very clean & well stocked. Loved the decorations for Christmas.

The cabin was wonderful. We enjoyed our stay. We did run out of paper towels and toilet tissue (we purchased some). My daughter and her family stayed downstairs and she said it was cold, maybe you could get a heater on the wall for some direct heat.

As always you were great. Enjoyed the cabin very much. Plan on returning in the spring. Hope to you then.

Great customer service and very friendly staff. Cabin was beautiful!

Excellent, had a wonderful stay, had a few issues taken care of quickly by maintenance. Thank you, we will be back.

Very good. I was never on hold for more than a minute or so, and your representatives were very kind and helpful. I was very happy with our cabin, Appleseed. Please relay our compliments to the owners on their lovely vacation home. Agape, our housekeeper, had left the place spic and span. If I had to make one suggestion, it would be this: would you consider offering a first day supply of coffee for guests who are exhausted from a long day of travel and might enjoy a cup of decaf before bed or a cup to wake up with in the morning? We didn't think to bring any and traffic was killer in town. I'd have killed for a cup, but after 8 hours of driving, 1 1/2 of it or more stop and go, there was no way I was going to try to find a grocery store that first evening.

The customer service we had was amazing from start to finish. The cabin was beautiful and it all enhanced our stay. The only issue we experienced was with the surround sound and TV not working because of previous guests messing with the cabling; but after a call in on it, it was fixed within the same day. Very fast service and friendly people. Will rent from you again!

Everything was great! Staff was nice and welcoming and check in was a breeze. Upon arrival the cabin was clean and everything was in order. The looks on our kids faces made it worth the drive.

Great sofa bed could use new mattress but still great

The cabin was great. We loved all the bears and the fun decor. It was comfortable and the kitchen was surprisingly well furnished. Only problem was the fitted sheets on the beds, not the pull out sofas, were too small. They came off during the night when you turn around. The mattresses were the deep comfortable ones that needed a deep fitted sheet.

Great customer service! Cabin was exactly what we wamted and super clean!

Would have preferred hot tub to have had fresh clean water in it and the floors and under bed should have been cleaner but over all nice cabin

Nice cabin, only complaint was the jets in hot tob was weak and the hot water in cabin was not very hot and didn't last very long. Other than that it was a great two nights.

Everything was clean and the cabin was very comfortable. The beds as well. Slept sound and not a lot of noise. One thing was we could not get the theater tv to work. Overall was a great stay

We had a great weekend with the exception of the fireplace only staying on for a few minutes because the pilot not staying light

Great experience with booking and checking in and also the cabin and amenities were top notch.

There's only two things negative things I would say. The rooftop of the game room deck should be sealed so we could sit outside when it rained. 2 there should be more than one dish towel & one dish rag in the kitchen. Everything else was great. Thank you for having us!!

Everything with our stay was great!! Friendly staff and the place was clean and beautiful!

Everything was great except for the tree in the front parking area which made it difficult for us to get truck and trailer hauling our motorcycle on in and get it unloaded . The tree was not shown in the picture looked like it was photo shopped out. That's a very important detail for people hauling their motorcycles

Wonderful! Perfect cabin it was amazing and we will tell our friends

Loved the cabin! Easy check in and check out process! Stayed with you guys many times and never have had a problem. Will definitely keep staying in the future. Thank you!!

We liked the cabin and enjoyed our stay. The staff was excellent that I was in contact with. My only complaint was that the dishes were very dirty and the dryer was not in good shape for drying laundry. We did have a bear and Cubs experience we will never forget!!!

Very good everything was lovely thinking of coming back soon

We loved the cabin it was nice 😊 The only thing that wasn't the greatest was the alarm system kept beeping saying low battery.Had to get up and reset it in the middle of the night.

Good experience. Nice cabin, very clean and in a good location. We would have appreciated more than 4 washcloths and 2 hand towels for a cabin that sleeps 8.

Directions easy to follow. Courteous staff. Clean cabin. Great family experience. We have no complaints.

Excellent customer service. Very pleased with our stay. Would definitely recommend this place to others.

We loved the stay. The fire place did not work and neither did the cable tv, witch we only watch dvd anyways. Other than those things we really enjoyed it and it had all we needed and was really clean. And it think they would have taken care of it, but it was over the holidays.

The Appleseed cabin was beautiful and very clean. Checking in and out was easy, and the staff was very helpful. We would definitely come back.

Great place to stay. Enjoyed every part from checking in to the day we left. Definitely coming back to.

Great space! fold out bed was terrible, could use more towels had to wash daily

Would have liked a kitchen table but enjoyed the TV trays as well all else very good. Beautiful relaxing ca

Great service except the fireplace wouldn't work.

did great. loved the cabin andade a great hunnymoon getaway.loved the large tv and game room down stairs.

The service was all we expected and more. The cabin was well kept, amenities worked perfectly, the view was gorgeous, and the location was perfect!. I personally liked that the staff checked in on us each day, which made me feel exceptionally welcome. My only concern was that we ran out of trash bag, paper towels, and toilet paper at the very end. I would suggest one more roll for the paper towels and toilet paper, and I would just bring an extra box of trash bags (I just didn't think about it at the time). It was only an inconvenience and did not really ruin our overall cabin experience. Thank you again for a wonderful time, and I hope to do rent a cabin through your business next year as well. See you then!

We loved the cabin. The service when we registered could have been more cheerful and informative. They gave us the pass code for the alarm system, but did not tell me where the control panel was. Found it as soon as the alarm went off.

Outstanding!