Incredibly friendly customer service. Responded quickly when we called with the smoking oven and wet carpet.

The staff was great! Check in was a breeze as was check out. Only one small issue occurred and was very quickly resolved. It was a very nice location and worked well for our family.

liked that we could do virtual check in. cabin was clean.

Very comfortable cabin and very clean. The electronics in the house wasn't very friendly and there were too many remotes to figure out the TV for the kids. However, they were helpful sending maintenance to the rescue!

Our Cabin was clean and very well equipped. We (4couples) we’re very comfortable at Hollywood in the Hills.

Wonderful prompt service very clean and spacious. Very friendly responses to all my questions

Cabin was great. Very clean. Plenty of room for our large family. Game room was a hit! The only “complaint” is that the washer and dryer are very low capacity for a cabin that sleeps 16.

The cabin was great and enjoyed ourselves. We love loved the big screened in porch.

I was misguided in selecting a cabin that was high in the mountains, the drive was terrifying and the van started smoking. I phoned the rental company right away. The staff was apologetic and worked fast to resolve the issue. The following morning I and my staff was escorted back down the mountain by maintenance to Hollywood in the hills. It was a wonderful cabin with a less scary drive. Maintenance was wonderful and friendly. I do not leave reviews, so for me to take the time to leave one that means that the staff really did one hell of a job to assure our stay was a positive one. I will diffidently book with this company again.

Great location. We had the best time with all the family.

Everything was good, clean and enjoyable. Would definitely come back

Our family had a WONDERFUL stay. I don't know where else we could go and all stay under the same roof, prepare our meals as needed, hang out together, and all have our own room and bathroom. We enjoyed every aspect of the cabin - the kitchen, family room, the home theater and pool table, the porches, the views - it was all wonderful! The beds were comfortable (happy for king size beds - that's a treat!), and everything was spotless and clean. We also appreciated having the beautiful Christmas tree and decorations.

Great. Please check the water pressure in the kitchen sink. We enjoyed our trip very much and would stay again.

Cabin was exactly as advertised. Excellent accommodations would come back again.

Our cabin was very clean and the kitchen was very well stocked. Our group of 4 couples very much enjoyed our weekend,

Great customer service!! Very clean cabin!! Very well described!! Can’t wait to come back! You have our business!!

As always, our experience with Auntie Belham was wonderful and easy! It’s our go-to rental agency whenever we go to the Smokies!

Very clean, the cabin had everything we needed for the week. I’ll definitely recommend this to friends and family.

Very clean! Serving/storage bowls, pots/pans were in short supply for a crowd our size. We went and bought some cheap plastic containers and another skillet. (I needed a new one anyway). Poor toaster is on its last legs. Overall a great time spent with our family in the midst of Covid chaos!

This is the second time I’ve used Auntie Belhams you guys are amazing. We love your cabins always right on. Never disappointed

Loved the house layout! Perfect for our 4 households totaling 15. Quick service when we called about the air conditioning.

Cabin was in a great location. We had plenty of room for all 14 of us. Enjoy staying with you and always recommend you to friends and co workers. You guys are the best!

Everything was great. The only issue I had was some random lady banging on our door.

The place was in a great location and we really enjoyed ourselves.

Excellent, although we think the tree in the back should be trimmed in order to provide a better view of the mountains. other than that we had a very pleasant stay. We would consider using your service again.

Water pressure was not good and all the burners on the stove did not work. Xplori card was awesome and had great deals. Staff was very helpful with any issues we had. Great cabin and would definitely stay again.

Check in was fast & staffs was friendly, cabin was wonderful

The whole experience was awesome! We thank y’all for a painless experience!

Place was clean upon arrival. Front right burner on stove didn't work so that just made cooking a little longer since that was the biggest burner. Everything else worked. Upon checkout, we were told to call a number which we tried multiple times but it just came with a Verizon wireless message each time. Tried a different number, and same thing happened. Our family had a wonderful time and would come back!

The Place was beautiful. The staff was friendly and answered all my questions and calls.

The cabin was perfect for our large group. The bedrooms were the perfect size... Everything was clean and well maintained... The only thing that could have been better was I thought we could have used a few more dishes.. It was a good family vacation.

Are stay was great. Need to work on living room cable was always flickering out.

Everything was wonderful, and very friendly and courteous staff . Very helpful and efficient

Original cabin we rented had a water leak and we was put in another cabin due to the inconvenience .Great job taking care of your customers!

The cabin was great, no complaints. My family told me several times they liked my choice in cabins.

Our stay was very enjoyable. The cabin was clean and inviting. There were issues on a road leading to our cabin, so we had to change to another cabin. Communication was great, selection for alternatives were nice, and everything was handled perfectly. We had a wonderful stay. I can't wait to come back.

Everything was great. Family had a good time. Wish could use several passes in one day.

your communication methods, which included the emails, calls and the ap were awesome. The unit was great....

This is the best cabin company we have dealt with!

From the very beginning of reserving the cabin to the whole stay at the cabin the customer service was all excellent.

We would like to come back in future to enjoy our vacation.

Always a great stay, clean cabin and very accommodating. Will definitely rent again!

OMG! Everything was great from the start. We had no problems making reservations, making payments, checking in, or checking out. Our cabin was just what we were expecting.

The booking was easy. The cabin was clean and comfortable.

Our family has been enjoying stays with auntie Belhams for years. Thanks again for another perfect stay.

We had an enjoyable stay at Hollywood in the Hills. The only disappointment we had was we could not ignite the outdoor grill. I don't know if there was an automatic starter (push button) or if you needed an additional sort of flame (which we didn't have), but any way we couldn't use the grill. Obviously, other guests had used it because it looked like it had been well used. We had two minor maintenance problems, but they were fixed quickly. Overall, we had a great time. We really liked the layout of the cabin.

The entire experience with this group was excellent from booking to checkout. Each person we had contact with was attentive, respectful and responsive, and went above and beyond to accommodate us. We will definitely book with them again.

Great staff and very comfortable and clean accommodations. Easy check in and check out. Any problems were addressed immediately. Will definitely use Auntie Belhams again.

1 of the bathroom showers did not work and also would be nice to put the directions on how to make the gas fireplace work in the handouts.

This is our 3rd stay in "Hollywood in the Hills" and we will be back in the fall of 2017 for stay #4!

Overall, the stay was nice. Need to replace the carpets

Everything was great! Cabin was well equipped and spacious. Please add chalk for the pool table was the only need

Awesome,we loved everything about the cabin. The beds slept great. It was a home away from home. I would definitely draw here again. I have recommend it to my friends. I would love to bring my family around the winter holidays.

Perfect location for our family vacation. The three floors allowed the different family groups to spread out and have some space. The week we were there, the weather was pretty hot. The lowest floor was cool, but the higher levels had problems staying cool because of the number of people and the high windows which didn't have shades, thus letting the sun beat down on the family room. The cabin is located very close to the main road in Pigeon Forge, and has grocery stores nearby, but the location is still very quiet and tucked up on a hill. The office was very quick to respond to the requests that we had and were very easy to work with. We would stay in this cabin again.

Cabin was great. So nice to have so many bedrooms and bathrooms. Carpet was pretty dirty, floor was sticky when we arrived. Loved the big table on the deck, amazing!

The cabin was very nice except for the carpet. The carpet was filthy and worn. Kitchen was very small.

WONDERFULLY AMAZING!!!!! We will be booking again next year for our annual family vacation!!!!

Reservations and check in and out was awesome, cabin was very clean, location was very good, but none of the bedrooms had a trash basket. Overall though good experience!

EVERYTHING WAS AMAZING. IT WAS MORE THAN WE EXPECTED, AND THE STAFF WAS VERY FRIENDLY AT CHECK IN..WE WILL DEFINITELY BE STAYING AGAIN IN THE FUTURE, AND I WILL RECOMMEND MY FRIENDS AND FAMILY TO STAY HERE!!!!

The over all experience was awesome. Just 2 things wrong. The cabin is called Hollywood in the hills and the main DVD player did not work. Second and big thing is to get a bigger hot tub for the bigger cabins. We were in a cabin that slept 16 and a hot tub that held 4 small people.

Our stay was great. We loved the convenience of the location of the cabin & the amount of space. My only complaint is that one of the eyes on the stove did not work. Made it a little difficult to cook. Other than that, our stay was very enjoyable.

Great experience. A few minor problems but nothing to talk about.

The cabin was beautiful, spacious and clean, except the carpet areas they are in need of a cleaning. The game room and TV viewing area was greatly enjoyed by all.

The check in process was fantastic . Rhonda and the ladies who helped book my vacation were awesome.

Washer was not working, fortunately was repaired the afternoon before we left. Had a very comfortable stay.

Things were very clean, though the age of the appliances left a little to be desired. The burners on the stove did not connect well, the dishwasher bottom tray seemed too small for the unit, the ice maker upstairs did not work. The shower head in the upstairs shower was either clogged or malfunctioning, causing water to go everywhere. Had a hard time working the television downstairs, as there were no clear instructions. Never did get surround sound to work. Hot tub became a bit cloudy and funky smelling by the end of our stay. Not sure if leaving a refresh of chemicals would have helped, but in a house that sleeps 16, I wouldn't think that the 6 of us would overuse it to the point that the chemicals are used up. Otherwise, things were very nice. Great location, very clean, everything worked. Friendly service, no other issues.

The staff was extremely helpful and understanding with all 13 people coming from Ohio at different times and we are thankful for your courtesy! We would HIGHLY recommend (and have) to our friends and other family members! It was an enjoyable trip and ALL OF YOU made it possible! The cabin was beautiful, just as advertised! GREAT JOB AUNTIE BELHAMS!!

Just a great experience from the reservation process to checkout. Thanks!

I think everything was awesome! We ended up with a dishwasher that was leaking. Everything else was super! We would stay again.

The cabin was a perfect fit for our group. It was clean and well stocked. The theater was a big hit with the kids. We enjoyed meals around the big table on the deck. We had a great time being together .

Everything was above my expectations. We are planning to return.

We really enjoyed our mini vacation! The cabin was very nice but my room did not have a DVD player!!

It was great. We loved it and will be back

Registration was easy, directions to the cabin were exact. Cabin was extremely clean. The only thing missing was instruction on what to do with our daily trash.

The carpet could have been cleaner and the bedding in the master room was old. Better bedding in some of the other rooms.

Great cabin. Easy check-in. Friendly employees in office. Fun trip.

See yall next year had a blast. Love the cabin.

The cabin was beautiful and everything in the description online about the cabin was accurate. We would definitely stay here again! Very happy!

I have been working with rental companies for the last 15 years for vacation stays. Your company has been the best experience by far! The staff was above and beyond friendly and helpful. When we arrived there was an issue with the plumbing, I called the office thinking we would be checked out by the time someone came (we were only there two days). No less than 10 min. later, maintenance was at the door! The problem was fixed fast and we were able to use the bathrooms again. It was nice to work with a company that seems to go the extra mile to make sure the customers are satisfied. Thank you! : )

The cabin was amazing! A little challenging with small kitchen but we survived. We had a blast and it did accommodate our crowd great. Location was the best. Very close to everything. The tickets that came with the rental were a plus!!

All aspects of the experience were great! The reservation process was easy and smooth. Check in was easy. All questions were anticipated and answered. The cabin was clean and well-maintained. Very comfortable and lots of fund. When I had a question regarding check-out procedures, it was easy to get the answers. Only hesitation about returning may be that the cabin was in a "sub-division" of cabins. The pic on the website made it look a bit more rural. Not a real problem, but not exactly what we were expecting.

Awesome staff and very professional! Hollywood In The Hills was a gorgeous cabin that was clean and well-kept. Made our church youth groups stay in Pigeon Forge absolutely amazing! Would definitely stay there again!

We had an amazing time!! We would definitely want to do it again one day!!

Staff was very friendly and helpful. Loved the cabin except would have liked a bigger kitchen.

The Cabin was very beautiful, the pictures were spot on and our stay was well worth the price that we paid. My only complaint was the hot tub, almost every cabin I've been too in the area have hot tub issues. yours has a jet problem, too many of the jets didn't work proberly or not at all.

Hollywood in the Hills was comfortable for our group of 14 and we really enjoyed the move theater! Hot water was plentiful. Screened in porch with hot tub and grill was wonderful. A couple of suggestions; the kitchen needed to be restocked with silverware (only 8 butter knives) and coffee cups (only 4) and a second coffee pot would have been nice given the number of people the unit held.

The place is very well maintained . The service was prompt and friendly .

Words cannot express how much we enjoy ourselves, we had the best time there.If I ever get a chance to visit again..I will be there with bells on.I hope to renew our wedding vows Dec.2,2014....